How to Download
FLOATING and Subscription licences use SIDRA Downloads. For a 1PC licence, use your STORE Account. SIDRA UTILITIES come from the same place as the software.
FLOATING and Subscription licences
Use the same SIDRA User Profile you use in the software. Your profile must have access to a valid Cloud Licence.
- Sign in with your SIDRA User Profile.
- Select SIDRA INTERSECTION from the software menu.
- Choose Download for Windows (
.exe), or Download package (.msi) for IT-managed deployment.
For an older version, use Previous releases in the portal.
SIDRA UTILITIES are listed under Utilities, below the software.
1PC licences
Use the STORE Account associated with your 1PC licence.
- Sign in to your STORE Account.
- On Licenses & Downloads, select your licence in the Product column.
- Choose the installer link next to Download.
Coming soon: SIDRA UTILITIES will be on the same licence page, next to Utilities, while your COVER is current. If your COVER has lapsed, the page will show Renew COVER instead.
After downloading
Follow the installation guide, then activate your licence.
Trouble signing in or downloading
I can't sign in
New to the CLOUD Licensing System? Activate your SIDRA User Profile first, using the "Activate your SIDRA User Profile" email (check your spam folder if it hasn't arrived). If your organisation manages your licence, accept your administrator's invitation first.
The page says "No downloads for this account"
Your licence may have expired, or it may be linked to a different email address. Choose Use a different account and sign in with the email linked to your licence. If you have a 1PC licence, download from your STORE Account instead (see above).
I can't see SIDRA UTILITIES
For 1PC licences, the SIDRA UTILITIES link on the STORE licence page is coming soon. Once it is there, it shows only while COVER is current: check the COVER Expiry date on that page, and renew COVER if it has lapsed. FLOATING and Subscription licences get SIDRA UTILITIES from SIDRA Downloads (see above).
I've just renewed or been added to a team
It can take a few minutes for the change to show. Sign out, then sign back in.
Someone in our IT team is installing the software
They need their own SIDRA User Profile in your organisation. Ask your licence administrator to invite them before they sign in.
I see "Too many requests" or "Licence check didn't complete"
Wait a few minutes and try again.
Still stuck? Ask your licence administrator, or contact us.